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Email Skills – Making a Complaint
Introduction
You may write an email complaint if a product you received differs from what you expected or if a company provided you with unsatisfactory services or advertised false or misleading information. EG if a vendor promised new laptops that last five years and employees report issues after two years, you might consider complaining.
Part 1: Email Flow
1. Identify the addressee
2. Describe the issue
3. Attach supporting documentation
4. Explain the impact
5. Name your resolution desires
Part 2: Writing
Choose one scenario and then write an email of complaint in response to the problem. Follow the steps outlined in part 1 to organize your email.
