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Phone Skills – Follow-Up Calls
Part 1: Introduction
Why is a follow-up sales call important?
• You can use them to create a sense of urgency, increasing the odds of a sale.
• You can remind the customer of the company’s products and services.
• They’re an opportunity to provide customer service, answer questions and address doubts.
Part 2: Listening
A sales representative is following up with a small hotel manager about a potential linen and laundry service contract.
Part3: Roleplay
Roleplay as a sales representative calling a customer. Referring to the context of the previous conversation, address the customer’s needs, overcome any objections, and end with a clear call to action.
