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Topic: Email Skills
– Dealing with Miscommunication
Introduction
In today’s fast-paced digital landscape, email has become the primary mode of communication in the workplace. Despite its convenience, email miscommunication can have serious impacts on your business:
Part 1: Correcting a simple misunderstanding
A coworker has misunderstood your earlier email about a client call. They think the call is scheduled for 3:00 PM, but the correct time is 1:00 PM. Read the provided email and write a reply to clarify the misunderstanding politely and professionally.
Part 2: Correcting a complex misunderstanding
A client has misinterpreted something you said in an earlier email, and is now expressing their concern through email. You must write an email to explain what you really meant, and ensure that a good relationship is maintained with the client.
