京都で英会話を習うなら!四条烏丸より徒歩5分
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Topic: Phone Skills
– Technical Support
Introduction
Technical support calls are a vital part of customer service in many industries. These interactions aim to identify and resolve technical issues efficiently while maintaining a positive customer experience.
Part 1: Listening Challenge
The provided technical support call features a number of common phrases and terms used in troubleshooting calls. Listen and fill in the blanks.
Part2: Roleplay
Scenario 1: An office manager calls because their office Wi-Fi is unusually slow today.
Scenario 2: A team lead calls because they are having problems with their password manager app.
Scenario 3: An employee calls because their company laptop is having performance issues.
