京都で英会話を習うなら!四条烏丸より徒歩5分
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Topic; Phone Skills
– Taking and Leaving Messages
Part 1a: Leaving a voicemail
There are times when it’s not possible to speak to someone to pass on a message, and you need to do so yourself via voicemail. Let’s look at a general overview for how to leave a voicemail.
Part 1b: Write your own
Imagine you need to leave a work-related voicemail and, using the tips, try writing a quick message script.
Part 2: Taking a message
In some situations, it may be necessary to take a message on behalf of a co-worker who is currently unable to talk on the phone. When doing so, it’s important to record some details.
Part 3: Roleplay
In pairs, practice giving and taking messages for unavailable members of staff. Use the set phrases from the conversation in Part 2 to help you, and don’t forget to record key information if you are taking the message.
