京都で英会話を習うなら!四条烏丸より徒歩5分
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Listening Challenges
Part 1: Listening Challenge – Technical Issues
In the audio, a woman named Angela is having problems with her internet service. Listen and answer the questions.
Part 2: Listening Challenge – Customer Query
In the audio, Angela is contacting customer service with a query about her mobile phone bill. Listen and answer the questions.
Part 3: Responding to the Customer
It’s important to stay patient when dealing with customers, and avoid emotional language while showing empathy. Let’s look at some possible situations and try coming up with appropriate responses.
