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Topic: Phone Skills – Follow-Up Calls
Part 1: Introduction
Why is a follow-up sales call important?
How to make an effective follow-up:
1. Contact
2. Prepare for your call
3. Begin with a summary
4. Overcome objections
5. Include a clear call to action
Part2: Listening
Part3: Roleplay
Roleplay as a sales representative calling a customer. Referring to the context of the previous conversation, address the customer’s needs, overcome any objections, and end with a clear call to action.
