京都で英会話を習うなら!四条烏丸より徒歩5分
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Topic: Phone Skills
Part 1: DOs and DON’Ts
Handling customer inquiries effectively builds a positive customer experience and helps to build trust and satisfaction. It can make the difference between a satisfied customer who recommends your company to others, and a frustrated customer who will no longer give you their business. Effective communication and a customer-centric approach are key elements in successful customer interactions.
Part 2: Listen to a customer inquiry and fill in the blanks.
Part 3: Roleplay
In pairs, students will roleplay as staff and customers. Remember to follow the guidelines established earlier, and try imitating Sarah’s mannerisms for a positive interaction.
