Topic: Meeting Skills – Before the Meeting
Part 1a: The essentials
• Before anything else, make sure that the matter you wish to discuss actually needs to be a meeting.
• Similarly, don’t over-invite participants.
• Every business meeting should have an agenda because it will help clarify the objectives, ensure participants can contribute, and have direction during the session.
• Identify the responsibilities of the participants attending the meeting.
• Make sure you have a venue booked!
Part 1b: Match the meeting type to the correct objectives
1. Brainstorming sessions
2. Progress updates or status meetings
3. Decision-making meetings
4. Team building meetings
5. Client or stakeholder meetings
6. Training or educational meetings
7. Planning meetings
Part 2: You are the manager of an online retailer’s customer service department. You must plan a meeting to discuss the troubling results of a customer survey, where respondents reported a 65% dissatisfaction rating. Fill out the list to get your preparation started: