京都で英会話を習うなら!四条烏丸より徒歩5分
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Topic: Phone Skills – Final Review
Part 1: Listening – Customer Inquiry
Listen to the audio and fill in the blanks in the script.
Part 2: Listening – Leaving a Message
Listen to the audio and answer the comprehension questions.
Part 3: Roleplay
Read the three scenarios, and then perform one as a roleplay in a duo.
1. Technical Support
2. Follow-up call
3. Making a complaint
