京都で英会話を習うなら!四条烏丸より徒歩5分
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Topic: Email Skills – Dealing with Miscommunication
Introduction
In today’s fast-paced digital landscape, email has become the primary mode of communication in the workplace. Despite its convenience, email miscommunication can have serious impacts on your business.
Part 1: Correcting a simple misunderstanding
A coworker has misinterpreted your earlier email. They think the meeting will be on Thursday 9th, but the correct time is Thursday 2nd, a week earlier. Read the Email, and then write a reply to clarify the miscommunication.
Part 2: Correcting a complex misunderstanding
A client has misinterpreted something you said at an earlier meeting, and is now expressing their concern through email. You must write an email to explain what really happened and ensure that a good relationship is maintained with the client. Read the email from the client, and then write your response in the space.
