Topic: Phone Calls
Part 1 – We are going to look at three versions of a business phone conversation. Read them and consider the differences in formality and tone. When is each tone appropriate?
Part 2 – Dos & Don’ts
Part 2 – Roleplay
Using one of the topics below, simulate a phone conversation to discuss the situation.
Topics:
Collaboration with another company / Confirming information is correct / Discussing the price of something / Arranging a meeting / Complaining about a staff member’s rude behaviour / Making a price inquiry